KYLX Support Center
Welcome to the hub. How can we help you elevate your media experience today?
Getting Started
Learn how to install KYLX, configure your first server, and map your media folders.
Account & Billing
Manage your Premium subscription, update your payment details, and view invoices.
Troubleshooting
Fix buffering issues, metadata mismatching, and connection problems.
Community Sharing
Understand how to invite friends, set library restrictions, and share media requests.
Frequently Asked Questions
How do I update my KYLX server?
KYLX includes a built-in auto-updater. You can also manually trigger an update by navigating to your Dashboard > Settings > App Updates and selecting the latest package.
My media isn't showing up in the library.
Ensure your media files follow our standard naming convention (e.g., Movie Name (Year).mp4). Trigger a manual scan via the Dashboard to refresh the metadata link.
Why is my stream buffering?
Buffering usually points to a network bottleneck or a struggling processor. Go to your playback settings and ensure 'Hardware Transcoding' is enabled to offload the work to your GPU.
How do I share my server with a friend?
Head to the "Friends" tab in your account dashboard. Search for their email address and click "Add". Once they accept, you can customize which libraries they are allowed to see.
Can I connect an external IPTV service?
Yes. Premium users can import live TV channels directly into the KYLX interface using an M3U playlist file or Xtream Codes credentials via the Live TV tab.
How do I link a new hardware device?
When you boot a new KYLX player, it will display a 6-digit connection code. Go to your web Dashboard > Preferences > Hardware Connection, and enter the code to link it instantly.
Cloud API Status
Check the real-time status of our central metadata scrapers, webhooks, and authentication servers.
View Status Page
Still need help?
Can't find what you're looking for? Our dedicated technical team is available to assist you with any advanced setup or billing issues.
Contact Support