How can we help?
Browse our frequently asked questions or get in touch with our team for dedicated technical assistance.
How do I update my KLYX server?
KLYX includes an auto-updater. Simply navigate to Settings > General > Update, or if you are using Docker, pull the latest image tag and restart your container.
My media isn't showing up in the library.
Ensure your media files are named according to our naming convention. You can trigger a manual scan by going to Dashboard > Library > Scan Files.
Why is my stream buffering?
Check your connection speed or server resource usage. If your hardware is struggling, consider enabling Hardware Transcoding in the Playback settings.
Still need help?
Our community forums are active 24/7, or you can email our support team directly for account or billing issues.
Contact Support